Refund Policy
1. Free 200-Lead Evaluation
Qualifying dealerships may receive 200 free and exclusive car-buyer leads under the program’s qualification and service-area availability rules. There is no contract requiring a future purchase, no purchase requirement, and no obligation to continue after the free leads are worked and evaluated.
2. Optional Paid Lead Orders
If a dealership elects to purchase additional leads after the free evaluation, the applicable price, minimum order, rate-guarantee period, and delivery terms will be confirmed before the purchase is completed.
3. Paid Orders Are Final
Unless Free Car Leads LLC expressly agrees otherwise in writing, payments for paid lead orders are final and non-refundable once the order is accepted and lead fulfillment has begun. A dealership should review the applicable program terms before authorizing a paid order.
4. Delivery or Billing Issues
If you believe a paid order contains a billing error, duplicate charge, or material delivery issue, contact us promptly with the order details. We will review the matter and, when appropriate, may correct a billing error, replace qualifying undelivered items, or provide another remedy at our discretion. This review process does not create a general right to a refund.
5. No Refund Based on Sales Results
Lead purchases are not refundable solely because a buyer does not answer, schedule an appointment, obtain financing, purchase a vehicle, or produce a particular sales result. Dealership response time, follow-up, inventory, pricing, financing, and other factors affect results.
6. Contact
Questions about a paid order or this Refund Policy may be sent to fasthelp@200freecarleads.com or by calling 888-408-LEADS (5323).